Terms and conditions

Policies
Online Orders
• All online orders are subject to availability.
• Annalisa Lippis Online has the right to refuse an order for any reason.

Terms and Conditions
• These Terms and Conditions are a legal binding contract between You, the customer, and Annalsa Lippis. It applies to ordering, purchasing and delivery of goods from the Annalisa Lippis website.
• Please read terms and conditions before ordering.
• You, the customer agrees to be bound by these Terms and Conditions regardless if you make a purchase.
• You may not copy or use any part of this website without written consent of Annalisa Lippis.
• Any amounts are expressed in Australian dollars and include any applicable taxes unless otherwise stated.
• These Terms and Conditions will be updated from time to time by Annalisa Lippis.

Shipping
Australia Shipping
• Annalisa Lippis uses Australia Post.
• Your order will be shipped once your payment and delivery/billing address has been approved and verified.
• Please allow up to 7 working days for delivery and up to 2 weeks for remote areas.
• $15 shipping Australia wide.
• Orders are processed Monday to Friday.
• Please allow one working day to process orders.
• Orders will be delivered within standard business hours and must be signed for. If no one is able to accept delivery, a calling card with further details will be left.
• Annalisa Lippis does not take responsibility for stolen/missing parcels.
• Please note that we are not able to adjust the delivery address once an order has left our warehouse.

Returns
• Annalisa Lippis will accept returns on wrong fit of shoes.
• Exchange is permitted for wrong size, and if item is faulty.
• Annalisa Lippis will not allow returns if customer changes their mind.
• The shoes must not show any visible signs of wear and should be returned in the original packaging undamaged. Please try on shoes on carpeted areas.
• The customer is responsible for all associated costs to return items to us (unless faulty).
• Refunds will automatically be processed back onto the credit card used to make the original purchase.
• Please allow 14 days for exchanges or refunds to be processed.
• Return items within 14 days of receiving your purchase.

International Shipping
• Shipping is $30 worldwide
• Please allow one to five weeks delivery
• Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country you’re shipping to. You will be responsible for additional charges that incur for customs clearance. Annalisa Lippis has no control over these charges. Customs policies vary from country to country. Please contact your local customs office for further information.

Returns
• Annalisa Lippis will exchange wrong size and if item is faulty. Annalisa Lippis will not exchange if customer changes their mind.
• The shoes must not show any visible signs of wear and should be returned in the original packaging undamaged. Please try on shoes on carpeted area.
• The customer is responsible for all associated costs to return items to us (unless faulty).
• Refunds will automatically be processed back onto the credit card used to make the original purchase.
• Please allow 14 days for exchanges or refunds to be processed.
• Return within 30 days of receiving your purchase.

Privacy Policy
Customer privacy is important to us. Personal details collected include name, address, phone number and email address. These details are needed inorder to do conduct business with you.

Security
• Annalisa Lippis takes all reasonable steps to ensure our systems on which your personal data is securely stored. Information is protected from loss, unauthorised access and misuse.
• Annalisa Lippis ensures that any personal details of customers will not be disclosed to any third unrelated party. Contact information will not be exchanged, sold or made available in any way unless we are required by law to do so.
• Payment can be made via Pay Pal. Pay Pal is a safe and secure payment service. Annalisa Lippis does not have access to full credit card information or credit card numbers.